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Why Customer Complaints Are Good For Your Business


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Consumer complaints may reflect negatively on the business, but they often include valuable customer information and insight that may be utilized constructively. It will not only aid in providing exceptional customer service, but it will also aid in keeping a favorable brand image and reputation. Rather than doing polls and market analysis, classifying customer complaints… Read More

Why Your Business Should Collect Customer Email Addresses


Published on by ; modified on July 11, 2019

In the social media age, connecting and engaging with customers is easier than ever, but don’t forget email as a critical way to reach out to them with circulars, focused offers and other information. But, if you don’t collect their email addresses it is a route to your customers that will be next to useless…. Read More