If you have any questions about the plugin or something isn’t working as expected, please don’t hesitate to contact our support agents.
How to contact Support?
- Go to Settings -> Coming Soon PRO -> Support
- Write your email address (check it twice as we won’t be able to respond if you make a typo here)
- Choose a priority (please be fair about this since we are receiving a huge number of emails on a daily basis. If it’s really not urgent, please set the priority to normal or low)
- Write your message
- Click “Send Support Message”
What is Additional data and why do you need this?
To speed things up, we have automatically included info about your site, license, and the plugin settings. This information will help our support agents to detect issues and solve problems faster.
The data is displayed to you so you know what’s being shared with us and will be added to the message automatically.
Contact us directly via email
Sometimes, users may experience problems with sending emails via WordPress. Just in case you can’t send us a message via the contact form provided on the Support tab, you can send us a message directly to support@webfactoryltd.com.
When contacting support, please try to be as descriptive as possible, and include as much information about your site.
Documentation didn't help? Contact support!
Customers who purchased and have a valid PRO license - contact our support via the contact form built into the plugin or use the general contact form. If you're using the later method please include your license key in the message or contact us via the email address used when purchasing. This speeds things along.
Using the free version? We have you covered too. Head over to the forums. First look at older threads and if you don't find anything useful open a new thread. Support is community-powered so it can take some time to get an answer. If you need premium support this second - upgrade to PRO.